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100 % Satisfaction Guarantee - 30 Days Exchange & Refund Policy

In case you are not satisfied with your purchases in, Official Fenix Store at Ahjokatu 13, Jyväskylä, you may exchange or return it for one time for 30 days from the proof of purchase. Items must be sellable.

  • We offer 30 days exchange and refund policy (applies to the following on-line stores at,,, or Fenix Official Store (Ahjokatu 13, Jyväskylä).
  • Return within 30 days from the proof of purchase.
  • Return with proof of purchase.
  • Item must be unused and unchanged with all original package/labels attached.
  • Item can be exchanged to some other similar product within the same category (for example: TK-series flashlight is exchanged to some other model in TK-series).
  • If the new item is more expensive than the original item and there is a price difference you may need to pay the difference (more information is provided by Customer Service). If the new item is less expensive than the original item, refund is excluded.
  • Item is not listed as an excluded item as outlined below.
  • Excluded items: Customized customer items (e.g. laser engraved logos, text etc.,).
  • Items which are exchanged under satisfaction guaranteed, excludes further rights of exchange and/or refund.
  • Shipping costs of product exchange is 11,95 eur.
  • Can't find your receipt? A bank statement will be fine. If you don't have that, get in touch and we'll do our best to track it down.
  • We reserve rights to invoice postal and handling fee of 20 euros on unfounded returns.

Return process

If your purchase was made online you may choose to return to our online store.

Download return form here to print your returns label.

Complete your returns form and pack together with the items you would like to return. Attach your returns label and post as follows (Finland only!)

Delotec Oy/Fenix Nordics
Ahjokatu 13
40320 Jyväskylä

Once received, we'll process the refund within the 30 days. Your refund will be credited back to you in 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you. Shipping cost is charged.

Exchange & Refund Form

Only in case not filled out earlier
List of returned products.
List of exchanged products.
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